Privacy Policy

Effective Date: 1 January 2025 | Last Updated: 18 August 2026

DB Global Logistics ("we", "us", or "our") operates the delivery platform at www.dbgl.ng. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using our Platform, you consent to the practices described here.

1. Information We Collect

1.1 Information You Provide

• Account registration: name, email address, phone number, password (stored securely), and address.
• Profile information: profile photo, delivery preferences, and contact details (optional).
• Payment information: payment method selections and billing address (payment processing is handled by third-party providers; we do not store full card details).
• Communications: messages or inquiries you send via the contact form or support channels.

1.2 Information Collected Automatically

• Usage data: pages visited, orders placed, tracking activity, and session timestamps.
• Device and location data: IP address, browser type, device type, and GPS location (with your permission) for delivery tracking.
• Cookies and sessions: we use server-side sessions to keep you logged in and track preferences.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process payments and maintain billing records
• Arrange and track your deliveries
• Communicate with you about your orders and account
• Send transactional emails (order confirmation, delivery updates, password resets)
• Improve the Platform's performance and user experience
• Prevent fraud and ensure security
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: to create your account and deliver the services you request.
• Legitimate interests: to secure the Platform, prevent fraud, and improve services.
• Consent: for optional profile information and non-essential communications where you opt in.
• Legal obligation: to comply with applicable laws and regulations.

4. Data Sharing and Disclosure

We may share your information with:

• Riders and delivery partners: your name, phone number, and delivery address to complete your order.
• Service providers: hosting, payment processing, and email delivery partners who act on our behalf.
• Law enforcement: when required by law or in response to valid legal requests.

5. Data Retention

We retain your account data for as long as your account is active. Order history and transaction records are kept for 2 years for accounting and dispute resolution purposes. When your account is deleted, personal data is removed within 30 days, subject to legal retention requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encrypted password storage, HTTPS transmission, and secure session management. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information via your profile settings
• Delete your account and associated data
• Object to certain processing activities
• Request data portability — receive your data in a machine-readable format

To exercise these rights, please contact our support team via the contact form on our website.

8. Children's Privacy

The Platform is not directed at children under 18 years of age. We do not knowingly collect information from minors. If you believe we have collected data from a child, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or by posting a notice on the Platform. Continued use after changes take effect constitutes acceptance of the updated Policy.

10. Contact Us

For questions about this Privacy Policy or our data practices, please use the contact form on our website or reach out to our support team.

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See also: Terms of Service | Refund Policy | Prohibited Items