Frequently Asked Questions
Find answers to common questions about our delivery services, payments, and account management.
Account
Go to "Account Settings" to update your name, email, phone, or password. Changes take effect immediately.
Click "Forgot Password" on the login page, enter your email, and follow the reset link sent to your inbox. You'll be able to create a new password.
Yes! Go to "Saved Addresses" to save frequently used pickup and delivery locations. You can set a default address for faster checkouts.
Go to "Account Settings", scroll to the Danger Zone, and click "Delete Account". You'll need to confirm by entering your email. This action cannot be undone.
Delivery
To request a pickup, log in to your account, go to "Request Pickup", fill in the sender and recipient details, describe your package, and select your delivery type. You'll then proceed to payment. Once payment is confirmed, your pickup will be scheduled.
We offer three delivery options: Standard (base fee ₦500), Express (₦1000), and Same-Day (₦2000). Standard delivery takes 24-48 hours, Express takes 12-24 hours, and Same-Day ensures delivery the same day.
You can track your shipment in real-time by going to "Track Shipment" and entering your waybill number or order ID. You'll see the current status, rider information, and estimated delivery time.
All packages are insured during delivery. If your package arrives damaged, contact our support team immediately with photos of the damage. File a claim and we'll process it within 7 business days.
General
DBGL is Nigeria's fastest last-mile delivery platform. We connect customers with professional riders to deliver packages quickly and safely across the country.
You can create a support ticket directly in your account under "Support Tickets". Our team responds within 24 hours. You can also check FAQs for quick answers.
Yes, DBGL operates across Nigeria. We offer delivery to major cities and surrounding areas. Check our coverage map during checkout to see if your location is served.
We operate 24/7 to serve your delivery needs. Pickups can be requested anytime, and delivery is usually completed within your selected timeframe.
Payment
We accept payment via Paystack, which supports all major debit cards, credit cards, and bank transfers. Your payment is secure and encrypted.
Refunds are available if you cancel before your rider arrives. Once the pickup is confirmed, cancellation is not possible. For delivery issues, contact our support team.
No, you are not charged if the delivery fails on the first attempt. However, if you request re-delivery, a service fee may apply. Contact support for more details.
After payment is confirmed, you can download your invoice from "Payment History". Click the "Download PDF" button next to any transaction.
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